Privacy & Security Policy

1) Introduction

i) This Privacy Policy is applicable to all the services offered by, and the website operated by Rachelle Martini offices are located at 37A Manton Street, Hindmarsh, South Australia, 5007

ii)  Personal Information gathered about you and processed in accordance with this Privacy  and Security Policy is controlled by Rachelle’s Health and Skincare. Please read the following Privacy Policy to understand how we use your Personal Information as defined in section 2 of this document regarding “What We Do With Your Information” hereto after it has been collected by us. Please read through this Privacy Policy before submitting any of your Personal Information to us.

iii) If you have any questions about this Privacy Policy at any time, please send us an email.

iv) This Privacy Policy may be updated from time to time. The date of the most recent revisions will appear on the left hand side of our website pages and with revisions and updates on the “Privacy and Security Policy” page.

v) In case of such an update we will post a prominent notice on our website notifying you of the changes. If you have registered with Rachelle’s Health and Skincare or requested information from Rachelle’s Health and Skincare database we would have saved your email address to our database.  If you wish this not to happen please respond by sending us an email and we will delete your email from this list.

vi) If you are on our database you will also be notified via email of the changes and asked for your consent.  Your consent to the changes will be implied if you do not oppose to them within 30 days after you have been given notice.

2)  When do we collect your personal information?

i) Personal Information that we collect and process about you will consist of any information which refers to you personally and that may be generated though the above services or websites such as name, address, email address and phone number. (as further developed under section 1c in this document. We collect Personal Information from you when you do the following through our website:

a. visit the website;

b. register on the website;

c. order goods or services;

d. submit any other queries online.

a) What Information do we collect from you?

i) We collect Personal Information from you including your:

(a) Name for postal and email purposes;

(b) Postal address on purchase of products;

(c) Phone number for contact with orders placed with Rachelle’s Health and Skincare;

(d) E-mail address as explained in 2.a.iii and 2.a.iv;

ii) Checking account information (including credit card number and expiration date);

(a) Credit card, debit card, or all bank details are maintained with PayPal ™ and not with Rachelle’s Health and Skincare to make your information safer and more secure when purchasing from our website.

(b) Transaction information (history and record of your purchases, payment information, invoices, after-sale services, etc.);

iii) Any other Personal Information provided by you;

iv) Your IP address, information about the websites you visit and your trends as a user as explained in section 7 and 9 of this Privacy Policy.

b) What do we do with your Personal Information?

i) When you give us any Personal Information as indicated above, we use your Personal Information to:

(a) Administer this website;

(b) Improve your browsing experience;

(c) Enable the use of the services made available on this website;

(d) Confirm, process and track your orders for goods and services;

(e) Correspond with you about your orders;

(f) Deliver goods and services that you purchase online;

(g) Provide after sales services, handle goods returns, recalls;

(h) Send statements and invoices to you, and collect payments from you;

(i) Administer billing and payment for your purchases;

(i) Provide you, with your consent where required by law, with information by e-mail, sms, mms, faxes, phone calls, post, or

(ii) Any other communications means, about the latest news or special offers from Rachelle’s Health and Skincare which may be of interest to you unless you have opted to be excluded from these communications.

(iii) This information will relate to the same products or similar products to those that you have purchased. You can inform us at any time and for free if you no longer wish to receive such information by sending us an E-Mail.

(iv) Respond to your submitted queries.

c) Who do we pass your Personal Information to?

i) We may share Personal Information collected via the website with third party service providers who perform services on our behalf based on our instructions in order to help us to operate the website, process your orders and queries or otherwise manage the customer relationship and web design between you and us.

These third parties are located with DF Web Design, Brisbane, Australia and contactable by emailing us here, and provides protection of all your information ensuring it will not be shared with any third parties other than those mentioned.

(a)  In such a case, we will ensure either;

(i) To obtain your unambiguous consent to share your Personal Information with any third party providers,
(ii) To use third party providers self-certified or,
(iii) To enter into appropriate data transfer agreements with the client to ensure, and not assume, we have collected you email illegally or by any other means to the extent required by the applicable law. 

ii) The Personal Information you submitted when you register on this website, when you buy a product from Rachelle’s Health and Skincare and the information concerning your use of the website will not be shared with any one and used for the purposes of emailing and policy updates, product updates and advertising occasionally with Rachelle’s Health and Skincare.

iii) We will only disclose Personal Information to government bodies and law enforcement agencies, successors in title to our business, or in connection with any legal proceedings or prospective legal proceedings, or to establish, exercise or defend our legal rights (including providing information to third parties for the purposes of fraud prevention and reducing credit risk as permitted by law).

iv) In this case we will inform you about the disclosure and the entity we disclosed your Personal Information to.

3) Cookies and Web Beacons

a) When you view our websites we may store information on the hard drive of your computer in the form of a “cookie” (essentially a small text file or single GIF). Cookies allow us to tailor the websites to your interests and preferences. For example, a cookie might contain information about the web pages you have visited on the website, which could allow us to customise your next visit to the websites. However, cookies do not allow us access to the rest of your computer.

i) In order to analyse the success of our marketing campaigns, we also implement other technologies such as web beacons. We use third-party web beacons from, Facebook, Twitter, Linked In and Google+ so please read their individual Privacy Policies first if you have any queries.

ii) To help analyze where visitors go and what they do while visiting our website. Google+! may also use anonymous information about your visits to this and other websites in order to improve our products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Google+! please send us an email.

iii) Most Internet browsers enable you to delete cookies or to receive a warning before a cookie is stored on your hard drive.

(1) Please refer to your browser instructions or help screen to learn more about how to do this.

4)  Should you decide to disable any cookies we place on your computer you may not be able to use certain services or facilities on the website.Linking to other websites

i) The website contains hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of Personal Information you submit whilst visiting these websites.

ii) We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

5) IP Addresses

i) We study visitor trends since we are interested in the successful dissemination of information through the websites. Our server creates log files of information such as the Internet Protocol (IP) address from your network, what pages were explored and the length of your visit.

ii) Analysis software is used to generate reports which help us to learn more about how we can enhance your experience with the websites. This information is not used to develop a personal profile of you. The log files are regularly purged. An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet.  Generally, an IP address will change every time your computer connects to the Internet.  However, if you have a broadband connection, it is possible that the IP address that we may gather may contain information that may be deemed Personal Information.  This could occur due to the fact that by using certain broadband connections, your IP address would not change and could be associated with your personal computer.

iii) We may use your IP address to gather aggregate information on use. But we will only be able to identify you individually if we have the means of linking the IP address to you as a particular user. This usually requires access to additional information which we do not seek.

6) Your rights concerning your Personal Information

iv) In accordance with applicable law, you have the right to request access to the Personal Information that we hold on you, to have any errors in that information corrected, to request that the Personal Information is deleted as well as to object, on request and free of charge, to the processing of your Personal Information for direct marketing purposes.  

v) Please address your request to the data protection manager by E-Mail or to :Rachelle’s Health and Skincare Consumer Relations One Park Avenue 19th Floor New York, NY 10016. We will address your queries in accordance with the regime established by the applicable legislation. 

7)  Direct Marketing

i) We may occasionally have specials or when we have changes to;

a. Our “Refund Policy”,

b. New products

c. “Term and Conditions

d. Or emails or SMS for advertising occasionally.

ii) You can opt out of any of these services at anytime by sending us an email. We will ensure you details have been erased from our database in it’s entirety.